Our aim is simple. Most suppliers claim to be client focused and have customer satisfaction as a primary objective; but less than 10% of organisations undertake the necessary research to check and improve their client performance.
Words are easy. We believe that what is important are not the claims made by a supplier before a sale, or how many documented internal processes they have, but what do clients similar to you think of their actual experiences? Was the process pain free and did the supplier achieve the outcome of the proposed solution?
We help you identify partners who achieve positive outcomes and experiences for their clients and are therefore leaders in their field. These partners are adding real value and reducing risks for their clients.
We use client research and our accreditation process to identify which suppliers are delivering on their promises. Our independent knowledge guides also identify technologies which may provide new opportunities or alternative ways of working for clients.