Our role is as an independent client research information provider and as such we are interested in your experiences which will help form part of our annual members review process.
Obviously positive feedback supports their continued membership and if we receive negative feedback we will consider this as part of their next annual review. If a pattern of negative feedback is received on a member then we will review this with them and then make our independent decision as to whether to continue their membership.
As we are not party to any contracts and communications we cannot intervene should any dispute arise between suppliers and clients. However, multiple or serious failings to maintain appropriate levels of client satisfaction will result in suppliers being removed from the members list.